Refund & Cancellation Policy

Last updated: November 11, 2026

Subscriptions renew monthly

Paid plans of SentYou are monthly subscriptions billed in EGP (Starter 600 EGP/mo, Pro 1,500 EGP/mo). When you subscribe, Geidea securely saves your card and charges it again every month on the same date until you cancel. You agree to these recurring charges on the payment page before paying.

How to cancel

Log in and open Billing.
Click Downgrade to Free and confirm.

Cancelling stops all future charges immediately. You keep your paid plan until the end of the month you've already paid for, then your workspace moves to the Free plan. Your automations and history are kept. Automations above the Free plan's limits are paused, not deleted. You can also cancel by contacting us.

Refunds

A full refund is within 7 days of the first payment for a plan. To ask for one, contact us from the email on your account within that period. Renewal payments and partial months aren't refunded, but you can cancel any time so the next renewal isn't charged. If you were charged by mistake (for example, twice for the same period), we refund the extra charge in full.

Approved refunds are sent back to the card you paid with through Geidea. Banks usually show them within 7 to 14 working days.

Changing plans

When you move to another paid plan, the new plan starts right away with a new monthly payment, and the old subscription is cancelled so it isn't charged again. Unused days of the old plan aren't refunded.

Failed payments