Terms of Service

Last updated: November 11, 2026

These Terms govern your use of SentYou (the "Service"), operated by SentYou ("we", "us"). By creating an account you agree to them. If you use the Service for a business, you confirm you can accept these Terms on its behalf.

1. The Service

SentYou lets Instagram Business and Creator accounts reply automatically to comments that contain keywords they choose, and send the commenter a private message. It works only through Meta's official Instagram API, after you connect your account with Meta's login. We never ask for or store your Instagram password.

2. Your account

• You must give accurate information and keep your password secure. You're responsible for activity in your account.
• You may connect only Instagram accounts you own or are authorized to manage.
• You must be at least 18 years old, or the age of majority where you live.

3. Acceptable use

You agree to follow Meta's Platform Terms, Instagram's Community Guidelines and applicable law. You may not use the Service to send spam, misleading or illegal content, harass people, or message people who haven't commented on your posts. Meta limits automated messaging (for example, one private reply per comment, sent within 7 days). The Service enforces these limits and may pause automations that break them. We may suspend accounts that misuse the Service.

4. Plans, payment and renewal

• The Free plan costs nothing. Paid plans are billed monthly in EGP (Starter 600 EGP/mo, Pro 1,500 EGP/mo). Prices are shown on the pricing page before you pay.
• Payments are processed by Geidea, a licensed payment provider. We don't receive or store your card number.
• Paid plans renew automatically every month and your saved card is charged until you cancel. You agree to these recurring charges when you subscribe.
• If a renewal payment fails, paid features stay on for up to 7 days while the charge is retried. After that the workspace moves to the Free plan.
• Each plan has limits (connected accounts, active automations, delivered messages per month). When a limit is reached, the extra work isn't performed until the next month or an upgrade.

5. Cancellation and refunds

You can cancel at any time from the Billing page. Cancelling stops future charges, and you keep your paid plan until the end of the period you've already paid for. Refunds follow our Refund & Cancellation Policy. When a paid plan ends, your automations and data are kept. Automations above the Free plan's limits are paused, not deleted.

6. Your content and data

You own the messages and automations you create. You give us permission to store and process them only to run the Service for you. How we handle personal data is described in our Privacy Policy.

7. Availability

We work to keep the Service running, but it depends on Meta's and Geidea's services, which we don't control. The Service is provided "as is", without guarantees of uninterrupted operation. Instagram may change or limit its API at any time, and that may affect what the Service can do.

8. Liability

To the extent the law allows, we aren't liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

9. Ending the agreement

You can delete your account at any time from Account settings. That deletes your workspace, automations, history and Instagram connections. We may suspend or end accounts that break these Terms, with notice where reasonable.

10. Changes and governing law

We may update these Terms. We'll tell you about significant changes by email or in the dashboard before they take effect. These Terms are governed by the laws of the Arab Republic of Egypt.

11. Contact

Questions about these Terms: contact us at hello@ramramez.com.